Driver & Vehicle Agency transforming services with digital technology

The Department for Infrastructure’s Driver & Vehicle Agency (DVA), has transformed how it carries out Large Goods Vehicle (LGV) driver testing by introducing a new fast, easy and secure digital service.

29th October 2020

The paper based marking system has been replaced, with driving examiners using digital tablets to record the test assessment information. Results are now sent automatically to DVA’s Driving Licence System and, where appropriate, a licence is issued. Candidates also receive their driving test report and results by email.  

In the last year DVA, conducted almost 3,000 between 4,000-5,000 LGV driving tests.

The introduction of this digital solution for all LGV tests follows on from the introduction of digital tablets for all category B (car) practical driving tests in 2018, of which over 42,000 tests have been conducted using the devices in that time.

Since going digital with driving tests, the DVA has seen many benefits for both driving examiners and customers. Driving examiners have found it to be more time efficient with the elimination of paperwork and the customer experience has improved, with licenses issued more promptly and test results emailed immediately to customers.

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