The result was announced by comedian Ed Byrne at a virtual presentation on 11th November 2020. DLS was up against stiff competition with nine other projects from high-profile organisations across the UK nominated, including Vodafone and Nationwide Building Society. The judges praised the scale of DLS’s transformation from the previous paper-based system and the enormous benefits for citizens.
In congratulating the DLS staff DVA Chief Executive Jeremy Logan, said: “This is a terrific result, particularly when you consider the strength of the other nominations. It’s also excellent recognition for Fionnuala and the team who have worked so hard and for so long, to deliver an excellent customer facing system”.
Fionnuala Donnelly, Head of Driver Licensing, DVA said: “This is a fantastic result for everyone who worked on the DLS Project and the staff who now deliver the frontline service. I know from working alongside them that driver licensing staff are extremely committed to delivering a first class service and this has been evidenced during this Coronavirus pandemic, when we have continued to deliver driving licences to those who need them to support the Health Service and the chains of delivery that keep our supermarkets and essential services going. This award is rightly for everyone involved in this process.”
DLS’s win follows on from the previous success of another Transformation project, the DVA Driving Examiner Digital Solution (DEDS), which won the UK IT Industry Workplace Transformation of the Year award in 2018. Fionnuala Donnelly and Lynne Smyth are also previous winners of NICS awards for their work on DLS.