New DIGITALHELP campaign goes live today, 15 April 2020, in response to the need for remote assistance with technology. This is part of the Go ON NI initiative and is coordinated by DoF Digital Inclusion and Business in the Community (BITC) to help provide some digital help to those who would have either technical difficulties with their device or require certain guidance with skills to complete the task in hand.

The service is set up through  the NICS NIDirect SMS portal. Text the word DIGITALHELP (one word) to 67300* with a short description of what you need help with. A volunteer will then return the call within 48 hours with free advice on topics such as: email, attachments, staying safe online, online payments, shopping online, saving and sharing photos, computer settings, Skype/Facetime/Facebook/Social Media.

More information can be found at

The volunteers are through private and public Corporate Social Responsibility volunteering opportunities. Many of these volunteers would have normally volunteered for the Go ON NI Spring Online events, including many from NICS as volunteers for Digital Learning Day.

Would you be able to be a volunteer for a few hours a week? Please ensure you have received local line management approval in advance. Additional information on volunteering can be found on HRConnect Staff Handbook and also Departmental policy on Corporate Social Responsibility, where one exists. Such programmes include Business in the Community Cares Initiative.

If you have at least a smartphone and a couple of hours a week - please contact directly. Training information, how to assist with the calls and how to signpost customers will all be provided.

For more information on Go ON NI, and for Online Training Guides ( from Online Basics, Social Media, Keeping in Touch to Jargon Busting) ,e-learning and how to Keep Safe Online, please visit, or contact the Digital Inclusion Unit at

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