HRConnect telephone service to cease.

Due to the COVID-19 situation, HRConnect regret that staff will not be able to take telephone calls with effect from 15th April 2020 until further notice.

If you need information or advice on COVID-19, please see the latest guidance on the COVID-19 advice hub for staff. The NICSHR guidance and FAQs are updated regularly.

If you have a query for HRConnect, please contact them by email and include a contact telephone number in your message.

HRConnect will respond as soon as they can.

To help HRConnect deal with your query, please use the email addresses and subject lines described below.

Query Type

E-Mail Subject Line

Email Address to be used

Payroll Queries

Payroll Query   (Non-Secure Non-Industrial)  (Industrial Weekly) (Secure Non-Industrial Monthly)


Absence Queries (including annual leave)

Absence Query

HR Advice & Guidance

HR Advisory Query

Performance Management Queries

PM Query

Password Reset Queries

Password Reset

Learning & Development Queries

L&D Query

General Queries

General Query

Recruitment Queries

Recruitment Query


For example, If Employee A in DAERA has a query about their Annual Leave balance they should email  with the email subject line “Absence Query” and include their contact number within the body of the email.

Thank you for your patience.

Related articles

Back to top