Approved video conferencing tools
In the early days of remote working during COVID-19, Digital Shared Services (DSS) facilitated access for all users to a range of collaboration tools for example, Zoom, Skype, WhatsApp and GoToMeeting. DSS continue to work with colleagues in the NI Cyber Security Centre (NICSC) who recommend that collaborative tools that are fully supported by IT Assist should be used whenever possible. They are:
- Cisco Jabber;
- BTMeetMe, and;
For more information on how to access these services, please see the ‘How to’ section of the IT Assist pages on the COVID-19 hub.
All of these tools are licensed, monitored or managed by IT Assist and are therefore secure. WebEx cloud has completely resolved issues users may have had with earlier versions. Joining a WebEx meeting is now easier and audio and video are much clearer. Webex cloud enables screen sharing so that all participants can view documents as required. WebEx cloud can also be used via mobile devices.
IT Assist also recently upgraded the bandwidth across the service to facilitate these tools.
New guidance on video conferencing
New guidance on video conferencing has been developed by IT Assist. Best practice advice is also available from the National Cyber Security Centre (NCSC).
Business Area responsibility
It is up to business areas to evaluate the potential risks in using non-approved collaboration tools but any use should be kept to a minimum and limited to exceptional circumstances.
WebEx Cloud Information Sessions
IT Assist are running WebEx information sessions w/c 26 May 2020. This will cover why IT Assist support the WebEx Cloud solution and demonstrate some practical WebEx use cases. If you are interested and would like to attend, please email ITAssist Account Management.
IT Assist COVID-19 support
For more support on IT issues, please view the frequently asked questions on the COVID-19 hub first. If you need additional support you can contact IT Assist via the following methods.
- By email ITAssist (opens email link)
- By Phone: From outside the network please dial 0300 1234155. If on the network e.g. using Jabber softphone then call x155 as usual.
- If working via Secure Remote Access you can use the IT Assist Portal
- You can also contact your departmental Business Relationship Manager; or
- DSS Account Management;
Escalated matters should be emailed to Gina McConville as DSS Head of Customer Services