Rating offices contacts

You can use the information below to contact Land & Property Services (LPS).

How to contact LPS for rating enquiries   

Contact numbers for LPS rating enquiries are as follows:

  • Tel: 0300 200 7801 (charged at local rate)
  • Tel: +44 28 9049 5794 (if calling from outside the UK)
  • Text relay: 18001 0300 200 7801

For Housing Benefit and Rate Relief queries only please use the number below:

  • Tel: 0300 200 7802 (charged at local rate)


You can also email your query to us by using the links below:

LPS team email address
Central collection section / direct debit scheme directdebit.rating@lpsni.gov.uk
Disabled person allowance applicationbased.raterelief@finance-ni.gov.uk
Further legal action team flacratinglpsni@finance-ni.gov.uk
Hardship relief team applicationbased.raterelief@finance-ni.gov.uk
Housing benefit housingbenefit.rating@lpsni.gov.uk
Landlords team landlords@lpsni.gov.uk
Lone pensioner allowance applicationbased.raterelief@finance-ni.gov.uk
Penny product information council.pennyproduct@finance-ni.gov.uk
Rate relief housingbenefit.rating@lpsni.gov.uk
Small business rate relief and rate relief for small post offices applicationbased.raterelief@finance-ni.gov.uk

Write to us

All general rating enquiries should be addressed to:

Land & Property Services
Rating Services
Lanyon Plaza
7 Lanyon Place
Town Parks

Housing Benefit queries only

Land & Property Services
Housing Benefit Central Unit
Queens Court
56-66 Upper Queen Street
Town Parks

Calling in person

The Customer Information Centre at Lanyon Plaza, Lanyon Place, Belfast is open to the public, for all general rating queries:

  • Monday to Thursday 9.30am to 4.30pm
  • Friday 10.00am to 4.30pm

It is no longer possible to pay your rates in cash at any of our offices. For full details of how to pay your rates, please visit the NI Direct website:

Rating regional offices

You can find contact details of our regional offices, including addresses and email addresses in the following link:

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