Service design is simply the design of a service. A service is something that helps a user do something, like book a GP appointment, open a bank account or go on a holiday.

Services can change over time by the introduction of new technology or by a change in user needs. The Innovation Lab aims to use service design methodologies to not only improve the quality of current services but also in the design of new services.


Below is a video of the hackathon that took place on 3 June 2017 at the Queens University School of of Electronics, Electrical Engineering and Computer Science (EEECS) building. This was a Code4goodni event and was addressing the problems around persistent pain.

Client: Public Health Agency (PHA)


The Lab has been working with the PHA and the Patient and Client Council (PCC) on a project to help people with persistent pain. They had identified people with persistent pain as an underserved user group with a specific user need for better information services for self-management. The Lab decided to take this user need into a hackathon.

The Lab took the lead in the event management of #hackthepain. 45 developers, designers, service users, and service providers came to the QUB EEECS on Saturday 3 June 2017 for 12 hours of information exchange, design and development of IT solutions, and judging. Judges included commercial, governmental, PHA, PCC and patient representatives and prizes were awarded for the winning solution. Five teams pitched to the judges at the end of the day.


The winning proposition would enable people with pain to develop their own pain profile by tracking symptoms in a diary to share with healthcare professionals and contribute to data collection.

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