PSRD Public Service Reform Toolkit

Date published: 29 September 2016

Welcome to the  Public Sector Reform Division (PSRD) Public Sector Reform Toolkit.

The process of transforming, modernising and improving is often challenging and can be complex. The PSRD Reform Toolkit is designed to provide guidance and support to those seeking to improve and modernise the service available throughout the public sector and to shorten the review and renewal learning curve by providing high level information, methodologies, tools and techniques that policy makers and practitioners can employ to successfully change public institutions for the better.

The toolkit contains an overview of some of the key methodologies which are used by PSRD to transform public services and the way they are delivered to citizens.

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