User protocol information for Lot 1 - Face to face interpretation services

Date published: 24 May 2018


Flex Language Services has been appointed as contractor for the provision of face to face interpretation services for the NI public sector. 


Face to face interpretation services are available for a wide range of languages. Most requests are within normal office hours, however the services are also available outside of these hours and at weekends. 

All of the interpreters provided have experience in interpreting, and have agreed to respect the confidentiality of any information shared for the purposes of interpreting. 

Please note that if an interpretation service booking is cancelled with less than 24 hours notice by the Authority, then the Authority will be liable for a cancellation fee and mileage (more detail is available in the Specification attached below). 

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