User protocol information for Lot 2 - telephone interpreting services
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Date published:
'The bigword' has been appointed as contractor for the provision of telephone interpretation services for the NI public sector.
Telephone interpretation services are available for a wide range of languages, 24 hours a day, 365 days a year.
All of the interpreters provided have experience in interpreting, and have agreed to respect the confidentiality of any information shared for the purposes of interpreting.
The documents below explain how a public sector organisation can begin using the telephone interpretation services.
Documents
- Form to create a call off contract - telephone interpreting services
- Ordering procedures - telephone interpreting services
- Client Information Form - telephone interpreting services
- Specification - telephone interpreting services
- Standard conditions of contract - telephone interpreting services
- Supplementary conditions of contract - telephone interpreting services
- Terms and conditions - framework for interpretation, translation and transcription services
- Contract monitoring guidance - framework for interpretation, translation and transcription services
- Supplier Performance Assessment Form - framework for interpretation, translation and transcription services
- Instructions for contacting the 'Big Word'