Digital Shared Services

Digital Shared Services (DSS) is a Directorate within Enterprise Shared Services (ESS) in the Department of Finance. 


What do Digital Shared Services do?

Services include provision of IT infrastructure services for the NI Civil Service and some wider public sector organisations, responsibility for the NI Government citizen portal (including nidirect contact centre services) and delivering the NI Digital Transformation Programme. 

DSS business areas

Service and Operations

Services and Operations are responsible for Infrastructure Operations, Client Operations, Customer Services and Service Planning.

Digital Transformation

Digital Transformation Team is responsible for delivering the NICS Digital Transformation Programme, it provides support and guidance to NICS Departments and other public sector organisations to ensure citizen facing services are transformed in a way which improves and simplifies government services. The Central Editorial Team, Digital Inclusion Team and the Media Monitoring Unit all form part of the Digital Transformation Team.

Policy and Strategy

Digital Shared Services Policy and Strategy is made up of Information Management & Data Service, Open Data, Information Assurance and Cyber Security Teams and IS Personnel.

The various teams provide expert advice and services on Information Management, Information Assurance, Open Data, Cyber Security and HR services to the ICT profession. 

Enterprise Digital Development

Digital Development Branch provides an in-house capability for the development and support of bespoke digital services.

The purpose of the branch is:

“To provide digital solutions to our customers that promote and facilitate real business transformation and that meet and exceed expectations for quality and cost.”

Digital NI Enabling Programme

The Digital NI Enabling Programme will put in place new contracts to replace the current NI Direct Strategic Partnership Contract.

You can contact Digital Shared Services at:

Related to Digital Shared Services

Access to information

How to request information from the Department of Finance including Freedom of Information (FOI) and the use of our Publication Scheme.

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