About Innovation and Consultancy Division (ICD)

The division is made up of two branches - Business Consultancy Services and Innovation Labs together driving dynamic improvements to how public services are created and delivered including supporting reform.

The team brings together expertise in innovation, economic review and appraisal, programme and project management and business consultancy, utilising experience from both within and outside the wider public sector.

ICD has two core areas of business

ICDs work is carried out across three areas; strategic, operational and engagement which are all interconnected. 

Reform Toolkit

ICD has developed a reform toolkit to support public sector reform. This contains an overview of some of the methodologies which are used by ICD to facilitate reform.


Supporting a number of key strategic interventions aimed at shaping the future delivery of public services in Northern Ireland. These include:

  • the Cross Cutting Reform Programme, involves progressing over 30 cross cutting projects aimed at improving service delivery
  • the Change Fund, which is being used to drive forward reform initiatives and provide upfront investment to stimulate, improve outcomes for citizens and generate savings
  • the Transformation Fund is used to support – voluntary exit schemes – across the public sector
  • the OECD Review was commissioned to better understand how public services in NI compare with best practice worldwide. It is being used to inform the new Programme for Government


New and existing cross-cutting reform tools to assist those leading reform activities and to help improve operational service delivery within the NICS and wider public sector.


Engagement is an enabler to the process of co-design for public services. It helps to develop the type of services that the public want and value and informs the development and approach to public sector reform initiatives.

ICD have a proven track record of successfully supporting departments.  We look forward to working with you on your reform initiatives.

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