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  • Complaints and comments about service

    Topics:
    • Working in the Northern Ireland Civil Service, 
    • Civil Service Pensions (NI)

    Date published: 26 November 2019

    Last updated: 16 January 2025

    If you do have a complaint about the level of service, we are fully committed to carrying out a full investigation and resolving the problem where we can. We will give you a full explanation following our investigation. Most complaints can be dealt with informally and quickly with the person with whom you have been in contact. You can express your dissatisfaction by letter, fax, email or telephone. You can expect a reply within 10 working days.

    Documents

    • Complaints and comments about service - Issue 11 - January 2025 Adobe PDF (171 KB)

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