The Innovation Lab - Case studies, publications and external resources

Case studies

Research Projects

• Working During the Pandemic: How we gathered the lived experience of Northern Ireland Civil Service Staff
• Ending Violence Against Women and Girls

Service Design Projects

• User research to inform the design of a new Redundancy Payment Service

Behavioural Science Projects

• Improving Healthy Choices in a Hospital Canteen

Insights Projects

• Childcare Early Years
• Social Value Through Public Procurement

Publications

• Evaluation of the NI Innovation Lab
• Beyond Ideas
• Working During the Pandemic: the lived experience of Northern Ireland Civil Service Staff

External Resources

Please find below some resources we find useful when applying our methodologies:

Service Design Resources

This is Service Design Doing Methods Library

• https://www.thisisservicedesigndoing.com/methods

The Double Diamond: 15 years on

• https://www.designcouncil.org.uk/our-work/news-opinion/double-diamond-15-years

20 design thinking books to learn from and get inspired

• https://www.smaply.com/blog/top-design-thinking-books 

Behavioural Science Resources

OECD behavioural insights global case studies

• https://www.oecd.org/gov/regulatory-policy/behavioural-insights-and-public-policy-9789264270480-en.htm

EAST: Four Simple Ways to Apply Behavioural Insights

• https://www.bi.team/publications/east-four-simple-ways-to-apply-behavioural-insights/

Achieving behaviour change: a guide for national government

• https://www.gov.uk/government/publications/behaviour-change-guide-for-local-government-and-partners

University College London Centre for Behaviour Change

• https://www.ucl.ac.uk/behaviour-change/

Systems Modelling & Data Analytics

• The UK government’s systems thinking toolkit

  An introductory systems thinking toolkit for civil servants - GOV.UK (www.gov.uk)

• The UK government’s national data strategy

  National Data Strategy - GOV.UK (www.gov.uk)