Key steps
In the event of a dispute arising between CPD and the Department concerning any aspect of the services provided under this MoU, the matter will be escalated to the KAM and Departmental Customer Representative for resolution. If the dispute cannot be resolved at this level it will be escalated as follows:
- G5s (or equivalent) of the respective business areas; and/or
- G3s (or equivalent) of the respective business areas.
If the matter is still unresolved the final determination will be agreed between the respective Permanent Secretaries.
In the event that a procurement or property service provided by CPD fails to achieve its objectives, CPD will work with the Department on any investigation or review and will take any necessary actions arising. Similarly, CPD will participate in any lessons learned reviews and implementation of any recommendations.
In the event that a legal challenge is taken against the Department connected to a service provided by CPD, neither party shall act on a unilateral basis in an attempt to settle the litigation.