Customer-focused workshops for small businesses

Date published: 30 October 2019

Are you a small to medium size enterprise? Would you like to attend a two day workshop to help improve your customers experience, grow your business faster and enhance your profitability?

On 4th and 5th November, the Department of Finance’s Innovation Lab is running a two day workshop for small businesses to test new ideas and tools to create and deliver great customer experience in a fast changing marketplace.

There is no charge for the workshop which will look at how better understanding your customers through techniques such as user profiling and customer journeys can set your business apart from the competition to create satisfied customers that keep coming back.

The workshops are taking place during Belfast Design Week, as part of the USER-FACTOR project aiming to strengthen innovation in SMEs which is funded by the Interreg Atlantic Area Programme.

To find out more or book a place visit

Notes to editors: 

  1. There is no charge to attend. Places are limited to two attendees per business.
  2. All media queries to Department of Finance Press Office on 028 9081 6724 or email Out of office hours please contact the Duty Press Officer on 028 9037 8110 and your call will be returned.

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