Client Journey Guide for supplies and services contracts

Date published: 10 July 2019

Construction & Procurement Delivery (CPD) has provided a helpful guidance document for clients who require a supplies or services contract. 


The guidance document explains your role, and CPD's role, from commissioning a contract, through the procurement stage and award of contract, and then in contract delivery. 

Topics covered in this guidance include: 

  • preparing the business case
  • preparing the specification document
  • pre-market engagement
  • agreeing the procurement strategy
  • preparing to manage the future contract
  • the selection and evaluation stages
  • the award of contract, and contract handover
  • managing the supplier's delivery
  • tackling poor performance
  • making changes to contracts
  • contract expiry
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