Client Journey Guide for supplies and services contracts
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Construction & Procurement Delivery (CPD) has provided a helpful guidance document for clients who require a supplies or services contract.
The guidance document explains your role, and CPD's role, from commissioning a contract, through the procurement stage and award of contract, and then in contract delivery.
Topics covered in this guidance include:
- preparing the business case
- preparing the specification document
- pre-market engagement
- agreeing the procurement strategy
- preparing to manage the future contract
- the selection and evaluation stages
- the award of contract, and contract handover
- managing the supplier's delivery
- tackling poor performance
- making changes to contracts
- contract expiry