DoF Customer Service Standards and Complaints Procedure

The Department of Finance (DoF) is committed to providing a high standard of service at all times.

The DoF Customer Service Standards and Complaints Procedure sets out our standards of customer service. Our Complaints Procedure is designed to address any specific concerns that relate to the quality of customer service provided by our staff.

Details

For more information and help contact:

Jonny McNaught
Central Support Team
Finance and Corporate Services Division
Department of Finance
Room 26, Dundonald House
Upper Newtownards Road
Belfast, BT4 3SB

telephone: 028 9081 6715
email: centralsupportteam@finance-ni.gov.uk

Documents

DoF Customer Service Standards and Complaints Procedure
PDF (356 KB)

DoF Complaints Procedure leaflet
PDF (153 KB)

Help viewing documents