DoF Customer Service Standards and Complaints Procedure

Date published: 12 September 2017

Last updated: 11 March 2024

The Department of Finance (DoF) is committed to providing a high standard of service at all times.

The DoF Customer Service Standards and Complaints Procedure sets out our standards of customer service. Our Complaints Procedure is designed to address any specific concerns that relate to the quality of customer service provided by our staff.


For more information and help contact:

Central Support Team
Corporate Services Division
Department of Finance

Contact email


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