DoF Customer Service Standards and Complaints Procedure

Date published: 12 September 2017

Last updated: 16 November 2022

The Department of Finance (DoF) is committed to providing a high standard of service at all times.

The DoF Customer Service Standards and Complaints Procedure sets out our standards of customer service. Our Complaints Procedure is designed to address any specific concerns that relate to the quality of customer service provided by our staff.


For more information and help contact:

Seanin Ferguson
Corporate Governance
Finance and Corporate Services Division
Department of Finance
4th Floor, Goodwood House
44-55 May Street
Belfast, BT1 4NN
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