Civil Service Pension (NI) Complaints and appeals procedures

Civil Service Pensions (NI) aim to provide a high quality and efficient service. However, there may be times when problems do arise and the expected standard of service is not received. In order to ensure that CSP(NI) deal with all matters effectively, certain complaints and appeals procedures have been put in place. CSP(NI) will react positively to complaints and use the information from them to continue to improve the standard of our service in the future.