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  • Civil Service Pension (NI) Complaints and appeals procedures

    Topics:
    • Working in the Northern Ireland Civil Service, 
    • Civil Service Pensions (NI), 
    • NICS Pension Schemes Members

    Civil Service Pensions (NI) aim to provide a high quality and efficient service. However, there may be times when problems do arise and the expected standard of service is not received. In order to ensure that CSP(NI) deal with all matters effectively, certain complaints and appeals procedures have been put in place. CSP(NI) will react positively to complaints and use the information from them to continue to improve the standard of our service in the future.

    Complaints and comments about service

    If you have a complaint about the level of service, this leaflet below will give you more information. This complaints procedure does not apply to disputes about actual benefit entitlement under the Northern Ireland Civil Service (NICS) pension schemes. 

    • Complaints and comments about service

    Internal Dispute Resolution

    This leaflet below provides an outline for scheme members of how the internal dispute resolution (IDR) procedures work for disputes about actual benefit entitlement under the Northern Ireland Civil Service (NICS) pension schemes.

    • Internal Dispute Resolution Procedures
    • IDR Stage 1 Appeal form
    • IDR Stage 2 Appeal form

    Medical Appeals Process

    MAP is an appeals mechanism where the dispute is based on the medical opinion rather than the scheme rules. See leaflet below for more information.

    • The Medical Appeals Process

    Related content

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    • Annual Benefit Statements - FAQs
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    • Background Information - 2015 Remedy (McCloud)
    • Civil Service Pensions (NI) Digital Newsletter - Issue 1 - February 2023
    • Civil Service Pensions (NI) Digital Newsletter - Issue 2 - May 2023
    • Civil Service Pensions (NI) Digital Newsletter - Issue 3 - September 2023
    • Civil Service Pensions (NI) Digital Newsletter - Issue 4 - February 2024
    • Civil Service Pensions (NI) Digital Newsletter - Issue 5 - March 2025
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    • Compensation for voluntary or compulsory redundancy and CSCS(NI) scheme rules
    • Distribution of Immediate Choice Remediable Service Statements (RSS)
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    • EPA (Effective Pension Age)
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    • Immediate Choice Remediable Service Statement (RSS) Frequently Asked Questions (FAQs)
    • Key Remedy Dates and Jargon Buster
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    • Northern Ireland Civil Service Pension Board (NICSPB)
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    • Partial Retirement
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    • Retirement Quotes after September 2023
    • Suspension of Cash Equivalent Transfer Values (CETV) calculations
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