Senior User
The senior user represents the interests of project product users. They are primarily responsible for specifying the needs of these users, liaising with project management on user issues and ensuring the solution satisfies these needs while meeting business case requirements.
Responsibilities
The senior user role may be filled by more than one person to cover all the responsibilities of the role. The role is likely to remain involved after the life of the project.
The senior user is responsible for:
- ensuring the desired outcome of the project is specified
- ensuring progress remains consistent with user perspective
- promoting and maintaining focus on the desired project outputs
- ensuring the required user resources are made available
- ensuring products are signed off once completed
- prioritising and contributing user opinions to board decisions
- resolving user requirements and priority conflicts
- providing the user view on follow-on action recommendations
- briefing user management on all aspects of the project.