Our commitment to customers
If you are not satisfied with the standard of service Land & Property Services (LPS) provide to you, there is a procedure you can go through to make a complaint.
LPS aim to ensure that:
- making a complaint is as easy as possible
- we treat your complaint seriously
- we deal with your complaint promptly and in confidence
- we learn from complaints and use them to review and improve our service
What is a complaint?
A complaint is when you tell us you are not happy about the service we provide. It can be about anything and could include when:
- we do not deliver a service on time
- we give you the wrong information
- you receive a poor quality service
- you have a problem with a member of staff
How to make a complaint
- If you wish to make a complaint you can contact our Corporate Correspondence and Complaints Unit by email - firstname.lastname@example.org
- Please state "complaint" in the subject line.
- Please only provide LPS with information that is relevant to your complaint.
- You can find out more information in the LPS Complaints procedure.
- Your complaint will be fully investigated and we aim to issue a response within 10 working days. If LPS is unable to meet this deadline, we will write to inform you.
- If you are unhappy with the response to your initial complaint, you can contact the Chief Executive as follows:
Land & Property Services
7 Lanyon Place
- If you are still unhappy with our response you can contact the Northern Ireland Public Services Ombudsman:
33 Wellington Place
- The Ombudsman will not normally investigate a complaint unless the Land & Property Services internal complaints procedure has been exhausted.
- Details on how to complain to the Northern Ireland Public Services Ombudsman can be found on the Ombudsman's website.
- LPS aim to acknowledge receipt of your complaint within two working days
- LPS will issue a full response within 10 working days; or
- if there is a delay in responding we will keep you informed of our progress