What the welfare officer does
In particular, the welfare officer will ask you about the nature of the problem and what steps have already been taken to resolve it. He or she will then suggest or explore options to help you progress the issue or arrive at a resolution.
The welfare officer will:
- visit staff who are on long-term sick leave
- provide practical support following a bereavement
- in association with the Occupational Health Service organise exhibitions to promote healthy lifestyles and awareness/screening programmes
- provide advice and support for addictions (gambling, alcoholism and drug dependence)
- provide advice on retirement – preparation for the transition
- signpost other areas of specialist advice, information and support
What the welfare officer does not do
The welfare officer does not act as an advocate in areas such as grievance, discipline or harassment. Nor does the welfare officer offer ongoing counselling.
Employee Assistance Programme
The Employee Assistance Programme, provided by Carecall (0808 800 0002), provides trained counsellors who focus on an individual’s inner experiences (feelings, meanings, thoughts) of an issue and seek to examine these in detail to enable the client to face problems and difficulties.
Whilst Welfare Support Service provides emotional support to its clients, Carecall complements the role of Welfare Support by providing a confidential counselling service. It is, therefore, an important additional resource for staff.
Contact the Welfare Support ServiceThe Welfare Support Service is located on:
Upper Queen Street
Telephone: 028 9054 7427
If you wish to speak to a Welfare Officer, the Service operates from Monday to Friday 9am to 5pm.
Please note this service is only available to past and present Northern Ireland Civil Service staff.