How can we help with your Pension Savings Statement?
Depending on the nature of your query, you need to direct it to the appropriate source of help.
Queries regarding your pension scheme information
Queries regarding your pension scheme information (for example your reckonable service, the date you joined, transfer in history, extra benefits), should be sent to Civil Service Pensions. This can be done in one of three ways.
- cspensions@finance-ni.gov.uk
- by phone: (028) 7131 9000
- by post: Civil Service Pensions, Waterside House, 75 Duke Street, Londonderry BT47 6FP
Please note: you should include your National Insurance Number and copies of any supporting documentation when emailing or writing to Civil Service Pensions.
Queries relating to your personal details
For queries relating to your personal details (for example date of birth, National Insurance number, home or work address); you should contact your HR department or HR Connect.
Replacement statements
You can request a free paper copy of your original Pension Savings Statement by contacting Civil Service Pensions.